SUPPORT / CONTACT

Customer Support & Tickets

Submit account, subscription, connection, billing, and refund issues through the user panel. Tickets enter a queue based on issue type; complex problems may require your platform, route, and reproduction details.

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  • No email address required
  • 30-day no-questions-asked refunds
  • 120+ countries / 240+ routes
  • Unlimited devices

CONTACT CHANNELS

Contact Channels and Scope

No public support email address or Telegram contact has been configured in the service facts, so no external contact details are displayed. For specific account or order issues, use the ticket portal in the user panel.

Recommended channel

User panel tickets

For account access, subscription status, client imports, route connections, traffic display, plan upgrades, payment verification, and refund requests. Tickets are linked to your current account, making it easier to add information to the same record.

ACCOUNT / SUBSCRIPTION / BILLING

Submit a Ticket
EMAIL

Email

No public support email address is currently configured. Do not send account details, subscription links, or payment information to addresses listed on unofficial pages; formal support is handled through tickets in the user panel.

PUBLIC ADDRESS / NOT CONFIGURED

Go to Tickets
TELEGRAM

Telegram

No public Telegram contact is currently configured. For subscription, order, or refund matters, submit a ticket through the user panel and avoid sharing sensitive account details with unverifiable external contacts.

PUBLIC HANDLE / NOT CONFIGURED

Go to Tickets
SELF SERVICE

Help Center

Use the Help Center first for common issues involving login and subscriptions, client connections, route selection, speed fluctuations, traffic calculations, and billing or refunds. If the available guidance does not resolve the issue, submit a ticket with reproduction details.

GUIDES / TROUBLESHOOTING

Browse the Help Center

RESPONSE EXPECTATION

Response Process and Handling Order

Response times depend on the issue type, the completeness of the information, and whether reproduction is required. No fixed reply time is guaranteed; clear environment details can reduce follow-up questions.

Proceed with verifiable information

Account and subscription issues are typically checked against your username, current subscription status, and related records in the user panel. Connection and route issues require details about your platform, client behavior, exit region, route type, and the steps taken when the problem occurred. Billing and refund requests require the relevant order ID and payment method. SQVPN supports Alipay / WeChat Pay / USDT and offers 30-day no-questions-asked refunds.

For general questions, check the Help Center, plans page, guides, and route information first. If the issue concerns a specific account, submit a ticket instead of disclosing your password, complete subscription link, or payment details through a public channel where your identity cannot be verified.

QUEUE: CLASSIFY → VERIFY → REPRODUCE → RESOLVE

TICKET CHECKLIST

Before Submitting a Ticket

The closer the information is to a reproducible state, the easier it is to determine whether the issue involves the account, client, local network, or international route.

Account and subscription issues Describe the status shown in the user panel, the actions you have taken, and the expected result. No email address is required for registration; a username and password are sufficient. Do not include your account password in a ticket.
Connection and route issues Specify the platform: Windows / macOS / iOS / Android / Linux. Describe the client message, selected region, route type, whether other international websites open successfully, and whether the issue can be reproduced.
Plans and traffic issues State whether you are using a monthly subscription or a traffic package, and include verifiable order information from the user panel. Monthly subscription traffic resets each month on the activation date; traffic packages remain available until used and never expire.
Refund issues Include the relevant order and payment method in your ticket, and clearly state your request. The refund policy provides 30-day no-questions-asked refunds; processing is based on the order verification results recorded in the ticket.

SERVICE SCOPE

Service Scope at a Glance

The following figures help confirm the service scope when submitting an issue. Describe route and client problems against your actual usage environment wherever possible.

120+ countries

Coverage

240+ routes

International routes

Unlimited devices

Simultaneous online devices

Ticket Portal

Log in to the user panel to submit account, subscription, connection, billing, or refund issues. If you have not entered the panel yet, create an account with a username and password; no email address is required.

Open a Ticket